Effective Date: Jan 13, 2025
Company: Noor Al Najm Laundry LLC (“We,” “Our,” or “Us”)
Noor Al Najm Laundry LLC is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and protect the data you provide when using our services, including our website, booking forms, and communication channels.
1. Information We Collect
We collect information primarily to process your laundry orders, schedule pickups, and maintain communication regarding your service.
1.1 Information You Provide Directly
This data is collected when you place an order, schedule a pickup, or contact us:
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Contact Data: Your full name, mobile number (essential for communication), and email address.
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Order Data: Your service requirements (Dry Cleaning, Ironing, etc.), item quantities, and preferences.
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Location Data: Your physical address (building name, apartment/villa number, area in Dubai) necessary for collection and delivery.
1.2 Information Collected Automatically (Usage Data)
When you interact with our website, we may collect:
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Usage Data: Information about your activity on our site (e.g., pages viewed, time spent, device type) used for analytics.
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Cookies: Small data files used to improve navigation and support form functionality (e.g., remembering selections during a booking session).
2. How We Use Your Information
We use the collected data exclusively for the following purposes:
| Purpose | Details |
| Service Fulfillment | To process, schedule, and complete your pickup and delivery requests for laundry and dry cleaning services. |
| Communication | To send service confirmations, estimated arrival times, and updates, primarily via WhatsApp and SMS using your provided mobile number. |
| Customer Support | To respond to your inquiries, concerns, and address any issues related to cleaning quality or logistics. |
| Improvement | To analyze website usage, optimize the booking process, and enhance our overall service offerings. |
| Legal Compliance | To comply with local UAE laws, regulations, and governmental requests. |
3. Sharing Your Personal Data
We do not sell your personal data. We only share it with necessary third parties who help us operate our business:
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Delivery and Logistics Partners: We share your name, mobile number, and address with our authorized drivers and delivery teams strictly for the purpose of executing the pickup and delivery of your order.
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IT and Hosting Providers: Third-party services that host our website and manage our booking systems securely.
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Legal/Regulatory Bodies: When required by law or necessary to protect the rights, property, or safety of Noor Al Najm Laundry LLC or our customers.
4. Data Security
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.
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Transmission: Data transmitted through our website forms is protected using industry-standard SSL/TLS encryption.
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Internal Access: Access to customer data is strictly limited to employees and contractors who require the information to perform their specific duties (e.g., scheduling, cleaning, delivery).
5. Your Rights and Choices
You have the following rights regarding your personal data:
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Right of Access: You can request a copy of the personal data we hold about you.
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Right to Rectification: You can ask us to correct any incomplete or inaccurate data we hold about you.
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Right to Erasure: You can request that we delete your non-essential personal data after your service is complete.
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Opt-Out: You can request to opt-out of promotional communications at any time.
To exercise any of these rights, please contact us using the information provided in Section 7.
6. Cookies Policy
We use cookies to ensure the online scheduling process is reliable and to analyze website traffic. By using our website, you consent to the use of these cookies. You can manage or disable cookies through your browser settings, but this may affect the functionality of our booking forms.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Noor Al Najm Laundry LLC
Email: infonanlaundry@gmail.com , info@nanlaundry.com
Phone/WhatsApp: +971 543622577